Reserve123.com / Alcatraz Media is the world's largest provider of tours and activities, and we welcome over a million visitors per month to our extensive network of sites. We provide reservations for more than 11,000 tours, attractions and activities in over 550 destinations and 85 countries. The business was formed in 1999 in San Francisco, California and is now headquartered in Atlanta, Georgia.
Our company works hard to provide millions of customers with quality experiences and excellent customer service. We are proud to maintain an A+ rating with the Better Business Bureau in Atlanta, and sell directly to consumers as well as through a network of agents and affiliates around the globe. If you are interested in selling for us, please contact us.
Alcatraz Media Bios:
Ryan Windsor | President and CEO
Born in Winter Park, Florida and raised in Dallas, Texas, Ryan grew up in a family of entrepreneurs. After graduating from boarding school in London, England, Ryan moved back to Austin to attend the University of Texas Business School. Throughout his college career, Ryan worked part-time creating websites for 1st Communications, which was sold to the Washington Post in 2001. After a brief stint in the music industry, Ryan started Alcatraz Media in 1999.
Founded in a one-bedroom apartment in Sausalito, Alcatraz Media began as a web hosting, marketing, and design firm. When Ryan added a toll free telephone line for his clients, the phone began ringing off of the hook with people wanting tickets to Alcatraz Island. As a result, the business changed gears and the rest is history. Ryan continues to operate the business on a daily basis.
Favorite color: I am color blind, but I think I like blue the best.
Favorite city: London
Favorite travel experiences: Backpacking in Europe, except for the part where we were kidnapped.
Looking forward to: An extended vacation in Asia.
Tony Windsor | VP of Suppliers & Business Development
Tony entered the world in Columbus, Georgia and has lived in over a dozen U.S. cities. He attended the University of Kentucky and graduated from the University of Central Florida. His career path began with over 30 years in broadcasting, primarily in local TV news as a reporter, anchorman, manager and professional development consultant before coming to the tour and travel industry.
He began working with Alcatraz Media in 2003 and now heads the staff that develops and maintains relationships with the company’s thousands of tour, activity and travel suppliers.
Favorite places: Lake Tahoe, Newport, RI and Carmel, CA
Favorite color: Kentucky Blue
Favorite travel experiences: The night tour at Alcatraz, double decker buses in London, USS Arizona Memorial in Honolulu and golf anywhere.
Looking forward to: The next trip, wherever it will take me!
Barbara Gray Windsor | VP of Operations
Originally hailing from Dallas, Texas, Barbara attended Texas Tech University in Lubbock. Previously, her career positions include Office Manager for Windsor Communications, Inc. (a publishing and trade show company) and VP of Operations for First Communications, Inc. (a trade show, conference, and internet job/resume business). Barbara started working for Alcatraz Media in 2003 at the company headquarters in Atlanta.
Favorite color: Red
Favorite city: Rome, Italy
Favorite travel experiences: Any place with family.
Looking forward to: Visiting the Mackenzie-Childs farm in Upstate New York.
Sondra Shumaker | Director of Sales
Sondra had an exciting start to her travel career as the Director of Group and Charter Sales for Windjammer Barefoot Cruises based in Miami, Florida. In this position, she enjoyed 10 years of organizing every conceivable type of group event on different island destinations throughout the Caribbean and beyond. Sondra relocated back to her hometown of Atlanta in 2006, where she joined the team of Alcatraz Media as the Director Sales. Her main focus has been expanding the Group and Charter Department. Given Alcatraz Media’s vast travel partner network, the potential of the department was virtually unlimited which has presented an even more thrilling challenge for Sondra and her staff. She quickly organized the core department which offers group travel and destination management services worldwide. She also developed a key tool in our convention services, the webpage www.ManageMyConvention.com, and continues to improve and expand on the service and markets offered.
Favorite Color: Red
Favorite City: I have to pick one?? Chicago or London or…
Favorite travel experience: Trip to a little island off the coast of Madagascar, Nosy Baraha. We stayed in an open air hut, slept under mosquito nets, hiked the rainforest where we saw lizards, lemurs and leeches (yuck), caught our food with the locals and had to ‘tie down’ our belongings before each day’s activities or the monkeys would take them!
And the impromptu weekend to Rome this year was pretty cool!
Future Travel Plans: Ireland is in my sights next!
Julia Brady | Reservations Manager
A native of Jamaica, Julia attended Hunter College in New York City. She has traveled throughout the east coast from Miami to New York City, and also loves to visit the islands. Julia previously worked for Carnival Cruise Lines in Miami in both the Reservations and Group Departments. She joined Alcatraz Media in 2005 as a Reservations Agent, earned the title of Lead Reservations Agent, and was promoted to Reservations Manager in September 2011. With over ten years of customer service experience, Julia enjoys helping people, and has two wonderful children.
Favorite Color: Black
Favorite City: Miami
Favorite Travel Experience: Seven day cruise on Carnival’s Imagination to the Western Caribbean
Looking Forward To: Touring Europe
Sonya R. Chase | Ticketing Manager
A native of Ohio, Sonya enjoyed attending Urbana University, where she majored in Psychology and Social Service. She and her college sweetheart married and relocated to Atlanta in the late 80’s. Sonya and her husband Charles then went on to raise two wonderful children while building their careers.
Over the years, Sonya has worked with non-profit organizations and has over 20 years experience in customer service and call-center management. Sonya joined the Alcatraz Media team in 2005 and has worked very diligently to build and fine tune our Ticketing and Reservation policies and procedures, while staying focused on the day to day operations. Sonya enjoys helping people.
Favorite color: Pink
Favorite city: New York (but would not want to live there)
Favorite travel experiences: Love Destin Florida (what a perfect sky), Niagara Falls Canada and New York.
Looking forward to: One day, going to both Paris France and Rome Italy
Janice Cullen | Accounting Manager
Born in St. Louis and raised in Nova Scotia and Georgia; wherever she hangs her hat she calls home. Janice completed a marketing and management program at Columbus Technical College after high school and immediately went to work in the hotel industry. She worked in the hospitality operations field for 18 years holding positions as administrative assistant, human resource manager, and room’s division manager for a large hotel chain.
Janice moved into the corporate arena in 1992, taking a position as a franchise service manager in Atlanta. Wanting to experience something different as her two children completed college; she took a course in computer information systems at Gwinnett Technical College in 2001. For a short time, Janice co-owned a small mail service company and then she worked for a private rehab mortgage company. After realizing that she missed the travel industry, Janice joined Alcatraz Media in July 2007 to support the accounting department.
Favorite color: Red
Favorite city: Monte Carlo, Monaco
Favorite travel experiences: Primitive camping and hiking with my kids when they were young
Looking forward to: Traveling anywhere and meeting people
Disa Kelly | Social Media & Advertising Coordinator
Born and raised in the Motor City, Disa (pronounced ‘dye-suh’) attended Georgia State University, where she graduated with a B.A. in English, specializing in creative writing. She joined the Alcatraz team as a Reservations Agent in 2008, and about a year later she became the Sales Admin for the Groups & Charters department. Now part of the Operations branch, Disa assists with advertising initiatives and manages the company’s Social Media accounts. In her spare time, she enjoys reading, yoga, travelling, and watching independent films.
Favorite Color: White
Favorite Places: Lahaina, HI & Edinburgh, Scotland
Favorite Travel Experience: Attending the International Fringe Festival in Edinburgh, and navigating the streets of the city by foot
Looking Forward To: A mission trip to Nicaragua and/or a cultural trip to Cuba
Favorite Quote: “There's no such thing as ‘competition’ in a life rooted in purpose. No one else can deliver what you were uniquely designed to provide.” – Attorney E. Kaigler