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Change Policy

If changes are allowed on a tour or activity, a $20.00 per reservation change fee will be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 24 hours prior to the tour departure and must be handled on an individual basis through our Reservations Center. Read more.

Cancellation Policy

On most tours and activities, there is no refund for cancellations. All cancellations must be made with Alcatraz Media Inc., not directly with individual tour operators. For more information, please call 800-745-1925 to speak to one of our Reservations Agents. Read more.